Understanding that the electronic contract and digital signature system is the “final piece” in creating a seamless and complete digital experience for users, SAVYINT has successfully implemented the Electronic Contract and Digital Signature System for VietCredit. This solution simplifies the signing process, enhances security, and reduces operational costs. The system enables VietCredit to fully digitize contracts, providing a seamless and convenient experience for customers nationwide.
| Overview Industry: Finance Project: Deployment of the Electronic Contract and Digital Signature System Duration: 2023 – Present |
VietCredit and the challenge of developing an electronic contract and digital signature system
VietCredit is a leading financial company in Vietnam. To date, VietCredit has issued over 500,000 domestic credit cards, capturing 70% of the domestic credit card market share in Vietnam.
With a vision of sustainable development, VietCredit prioritizes customer-centricity and leverages technology as the foundation to build a financial ecosystem that meets market demands. The company has implemented a digital KYC (Know Your Customer) process via a mobile application, significantly reducing the time from registration to disbursement. Customers can conveniently withdraw cash at over 21,000 ATMs, make direct payments, or transact at more than 300,000 POS terminals nationwide.
Alongside accelerating the digitization of its card registration process via a mobile app, VietCredit identified the electronic contract and digital signature system as the “final piece” to create a seamless and complete digital experience for users.
Given the financial sector’s strict regulatory requirements, VietCredit’s electronic contract and digital signature system must ensure legal compliance, robust security, and long-term storage to provide a safe experience and protect customer rights.
Therefore, VietCredit sought a digital signing solution that is simple, fast, yet ensures security, legal compliance, and cost efficiency for loan agreements with individuals and organizations.
SAVYINT – A leading expert in digital signing and electronic archiving in Vietnam
With years of recognition as one of the TOP 10 enterprises in Security and Information Safety, SAVYINT is not only a provider of Public Digital Signature Certification Services but also a leading supplier of SAVYINT Timestamp Certification Services and Qualified Trust Service Provider (QTSP) solutions for digital signatures and electronic seals, featuring Vietnam’s only QTSP Remote Signing solution.
Having successfully implemented the eContract electronic signing solution for numerous enterprises and organizations in the Financial – Banking sector, SAVYINT quickly understood the challenges faced by VietCredit and proposed the adoption of its eContract electronic signing solution:
- The secure electronic signature provided by SAVYINT utilizes multi-factor authentication measures to provide verifiable identity proof of the signer.
- The Timestamp feature, synchronized with the national time source and attached to the electronic signature, prevents repudiation of the signing time and ensures the integrity of documents—any modifications made after signing are immediately detected.
The electronic contract and digital signature system is seamlessly integrated into the VietCredit application, allowing customers to sign and confirm card-opening contracts anytime, anywhere using a mobile device or tablet. This reduces costs, travel time, and physical contact—especially beneficial for customers in remote areas, particularly during the pandemic
VietCredit successfully launches the electronic contract and digital signature system
After six months of implementation, VietCredit’s Electronic Contract and Digital Signature System has been officially deployed across all branches nationwide, with approximately 100,000 electronic contracts signed annually. This system is also a pioneer in fully meeting the transition from paper-based contracts to electronic contracts in compliance with Vietnamese regulations and European standards.
The launch of the Electronic Contract and Digital Signature System marks a significant milestone in enhancing VietCredit’s operational efficiency, risk management, and cost reduction—including printing, transportation, and storage. This initiative also facilitates consumer access to official financial products more conveniently and affordably.
