VPBank uses SAVYINT’s remote signing solution for all employees and customers
With a focus on comprehensive digital transformation for many years, VPBank has successfully implemented digital services with SAVYINT’s remote signing. Thanks to the application of a synchronous and comprehensive digital signature solution system, VPBank has significantly shortened the time from signing contracts with employees to processing personal online loans, opening corporate accounts, ensuring maximum legality and security in all signing processes. Overview Industry: Finance – Securities Project: Implementation of remote signing service for individual and corporate customers to sign loan agreements and account opening contracts on VPBank’s digital channels Timeline: 2021 – Present VPBank and the problem of remote digital signature for individual customers and businesses Founded in 1993, VPBank – Vietnam Prosperity Joint Stock Commercial Bank has more than 250 branches and transaction offices nationwide, focusing on providing financial services to individual customers, businesses and organizations, leading with the strategy of digitization and retail banking. With the goal of providing 100% of products and services through digital channels, bringing a better customer experience, VPBank has long focused on implementing a comprehensive digital transformation strategy. The focus of this strategy is VPBank NEO – an online banking application that allows customers to make transactions such as wire transfers and bill payments of less than VND 5 million without entering an OTP code or pin code, thanks to modern biometric authentication technology. The establishment of VPBank NEO also leads to the requirement of a remote digital signature solution that can meet the increasing demand for online transactions and convenience for customers while ensuring the security and legality of contracts and papers at the highest level. VPBank determined that an effective remote digital signing solution not only helps shorten the time to process transactions and sign contracts but also minimizes dependence on traditional processes and improves the bank’s operational efficiency. SAVYINT has implemented synchronous digital signing solutions for VP Bank With a wealth of experience in implementing digital signature solutions, SAVYINT has for many years been Vietnam’s LEADING provider of public digital signature authentication services, SAVYINT Timestamp certification services and QTSP trusted services for digital signature and electronic seal services guaranteed by the QTSP Remote Signing model. With VPBank’s problem, SAVYINT has implemented synchronous digital signing solutions: All customers, bank staff sign documents and contracts electronically After the synchronous implementation of SAVYINT remote singing, all individual customers using online loan products on VPBank NEO digital banking application can easily register and be disbursed in just a few minutes through signing an electronic contract. For business customers, the time to open an online account has been shortened to 90%, completed in only 5 minutes. All records are digitally signed remotely without the use of a USB Token device. All officers and employees of VPBank can sign an electronic labor contract after receiving an employee account on the internal system with a legality equivalent to a paper contract, ensuring a confidential and accurate signing process. The contract and appendix renewal process is quickly implemented on the internal HR management system – SAP, which significantly saves time as well as improves the bank’s operational efficiency in the long run.
SAVYINT comprehensively upgrades the CA system for Sacombank
Sacombank – One of the leading banks in Vietnam, faced a major challenge when the old Private CA system became obsolete, failing to meet the current security and legal requirements of electronic signatures. In order to ensure safety and optimize working processes, Sacombank has cooperated with SAVYINT to comprehensively upgrade the CA system, completely overcome the disadvantages of the old system. Overview Industry: Finance – Banking Project: – Upgrade of the Private CA system for Sacombank – Implementation of remote digital signing for individual customers Timeline: 2021 – Present Sacombank’s problem Saigon Thuong Tin Commercial Joint Stock Bank Sacombank is one of the largest joint-stock commercial banks in Vietnam, established in 1991. To date, Sacombank has more than 560 branches and transaction offices across Vietnam, and expanded its operations in Laos and Cambodia. Sacombank specializes in providing financial services to individuals and businesses, focusing on retail, digital banking and card services. Many years ago, Sacombank implemented a Private CA (Certificate Authority) system to manage and authenticate electronic signatures for internal transactions and digital documents. This system helps Sacombank ensure the confidentiality, integrity, and authentication of electronic document signing processes, and supports the verification of user identity in online transactions. However, after a period of no maintenance, the old technology along with not receiving support from the deployment partner, the Private CA system becomes obsolete. In particular, when NEAC – National E-Signature Certification Center requires financial – banking institutions to ensure safety and compliance with e-signature regulations, Sacombank needs a more modern CA solution to overcome the above limitations. Comprehensive CA solution from SAVYINT: Meet the highest requirements for information performance, security and security As a leading reliable service provider in the market, for many years, SAVYINT has always been in the TOP 10 information technology enterprises in Vietnam, providing Platforms – Services – Solutions for Digital Transformation, Information Security and Fintech. Along with a team of experts with high expertise and experience in successful implementation for many organizations in the Finance – Banking sector, SAVYINT has conducted a survey and proposed to implement a complete CA system, fully integrating the necessary components to meet NEAC’s safety standards. This solution includes: Core CA server system with SAM Fujitsu and OpenShift License are also deployed to ensure stability and performance. All solutions are built on the OpenShift platform and Oracle database, suitable for Sacombank’s current infrastructure. Sacombank successfully converted and operated the new CA system After a rapid implementation process, Sacombank was able to operate a modern, stable, high-performance and flexible CA system to expand as needed. In addition, the synchronous application of solutions on HSM, webRA, digital signing helps Sacombank to easily manage and issue digital certificates, improve the efficiency of security digital signing for documents and contracts working with customers as well as within the bank. The new CA system is invested to completely overcome the problems of the old system, increase efficiency in the management process, sign documents and ensure the safety of online transactions.
SAVYINT successfully implements the digital signature system for VIB corporate customers
SAVYINT successfully implements Signing Server, managed digital certificates for WebRA for VIB, helped the bank operate efficiently and safely, significantly reduced the number of paper documents, and met the highest security standards in the finance – banking industry. Overview Industry: Finance – Banking Project: – Deployment of a digital signature system for VIB’s corporate clients – Issuance and management of digital certificates for internal banking operations Time: 2021 VIB and the problem of signing e-contracts for corporate customers Established in 1996, VIB is one of the thriving joint-stock commercial banks in Vietnam, focusing on retail banking with card products, home loans, auto purchases and digital banking. Identifying digital transformation as the focus of its development strategy to become a leading retail bank in terms of scale and quality, VIB continuously focuses on customers as well as technology to develop and operate the system. With the desire for strong digital transformation, VIB seeks a solution that can conveniently sign contracts, credits, disbursements… to serve VIP business customers, not only easy operation for customers, but also must meet all security criteria as well as current legal regulations on digital signing. In addition, VIB also requested to test a secure e-sign solution with a timestamp. The implementation roadmap is divided into two phases: Solution from SAVYINT Confirming its pioneering position in digital signature and electronic storage, SAVYINT is a leading provider of Public Digital Signature Certification Services, SAVYINT Timestamp Certification Services and Trusted Services (QTSP) in digital signature and electronic seal with the only QTSP Remote Signing solution in Vietnam. With a wealth of experience, providing a variety of digital signing solutions for many businesses and organizations in the Finance – Banking sector, SAVYINT conducts a survey on the current situation and proposes a synchronous implementation of the solution system: In which Successfully helped VIB implement a digital signature system for business customers After a period of implementation, Signing Server software is operated on schedule and meets the highest requirements of technical standards as well as security criteria in the finance – banking industry. VIB’s enterprise customers can now use USB Tokens, HSM digital certificates or Remote Signing, significantly reducing the number of paper documents, saving printing and delivery costs. In parallel, WebRA software has officially come into operation, quickly serving the need to issue and manage digital certificates for staff and branch leaders, contributing to improving internal operational efficiency. In particular, the timestamp granting service Timestamp is highly appreciated for its applicability to help prevent fraud, counterfeiting of the highest level, ensuring safety as well as information security for customers.
SAVYINT successfully deploys the electronic contract and digital signature system for VietCredit
Understanding that the electronic contract and digital signature system is the “final piece” in creating a seamless and complete digital experience for users, SAVYINT has successfully implemented the Electronic Contract and Digital Signature System for VietCredit. This solution simplifies the signing process, enhances security, and reduces operational costs. The system enables VietCredit to fully digitize contracts, providing a seamless and convenient experience for customers nationwide. Overview Industry: Finance Project: Deployment of the Electronic Contract and Digital Signature System Duration: 2023 – Present VietCredit and the challenge of developing an electronic contract and digital signature system VietCredit is a leading financial company in Vietnam. To date, VietCredit has issued over 500,000 domestic credit cards, capturing 70% of the domestic credit card market share in Vietnam. With a vision of sustainable development, VietCredit prioritizes customer-centricity and leverages technology as the foundation to build a financial ecosystem that meets market demands. The company has implemented a digital KYC (Know Your Customer) process via a mobile application, significantly reducing the time from registration to disbursement. Customers can conveniently withdraw cash at over 21,000 ATMs, make direct payments, or transact at more than 300,000 POS terminals nationwide. Alongside accelerating the digitization of its card registration process via a mobile app, VietCredit identified the electronic contract and digital signature system as the “final piece” to create a seamless and complete digital experience for users. Given the financial sector’s strict regulatory requirements, VietCredit’s electronic contract and digital signature system must ensure legal compliance, robust security, and long-term storage to provide a safe experience and protect customer rights. Therefore, VietCredit sought a digital signing solution that is simple, fast, yet ensures security, legal compliance, and cost efficiency for loan agreements with individuals and organizations. SAVYINT – A leading expert in digital signing and electronic archiving in Vietnam With years of recognition as one of the TOP 10 enterprises in Security and Information Safety, SAVYINT is not only a provider of Public Digital Signature Certification Services but also a leading supplier of SAVYINT Timestamp Certification Services and Qualified Trust Service Provider (QTSP) solutions for digital signatures and electronic seals, featuring Vietnam’s only QTSP Remote Signing solution. Having successfully implemented the eContract electronic signing solution for numerous enterprises and organizations in the Financial – Banking sector, SAVYINT quickly understood the challenges faced by VietCredit and proposed the adoption of its eContract electronic signing solution: The electronic contract and digital signature system is seamlessly integrated into the VietCredit application, allowing customers to sign and confirm card-opening contracts anytime, anywhere using a mobile device or tablet. This reduces costs, travel time, and physical contact—especially beneficial for customers in remote areas, particularly during the pandemic VietCredit successfully launches the electronic contract and digital signature system After six months of implementation, VietCredit’s Electronic Contract and Digital Signature System has been officially deployed across all branches nationwide, with approximately 100,000 electronic contracts signed annually. This system is also a pioneer in fully meeting the transition from paper-based contracts to electronic contracts in compliance with Vietnamese regulations and European standards. The launch of the Electronic Contract and Digital Signature System marks a significant milestone in enhancing VietCredit’s operational efficiency, risk management, and cost reduction—including printing, transportation, and storage. This initiative also facilitates consumer access to official financial products more conveniently and affordably.
Giaohangtietkiem.,JSC successfully signs 20,000 documents per month with SAVYINT eContract solution
Giaohangtietkiem.,JSC (GHTK) has effectively addressed the challenge of labor contract signing for its large fleet of drivers with the SAVYINT eContract. The entire signing process is conducted online, enabling GHTK to successfully sign 20,000 documents per month, ensuring legal compliance, cost savings, and improved operational efficiency. With SAVYINT eContract, tens of thousands of GHTK drivers can sign contracts anytime, anywhere, significantly streamlining the onboarding process. Overview Industry: Postal Services Project: Providing the eContract solution for Giaohangtietkiem’s employees Timeline: 2021 – Present GHTK and the challenge of signing employment contracts with staff Giaohangtietkiem.,JSC (GHTK) is a professional logistics provider for e-commerce (eLogistics), specializing in last-mile delivery services and cash-on-delivery (COD) collection for online businesses. With advantages in human resources and infrastructure, including 2,500 trucks, 600,000 m² of warehouses, and 30,000 shippers, GHTK has become a leading delivery service provider in Vietnam. Continuously expanding in a short time, GHTK faces the challenge of recruiting and managing a massive team of drivers to meet the high demand for nationwide deliveries. The high recruitment demand, rapid turnover rate, and the need to shorten the onboarding process while ensuring full legal procedures and employee benefits present a significant challenge. At the same time, GHTK must maintain the necessary agreements to handle potential disputes. The company requires a fast and convenient employment contract signing solution that is both legally compliant and reliable. SAVYINT – A leading expert in digital signatures and electronic archiving in Vietnam SAVYINT affirms its leading position in digital signatures by being the first entity authorized to provide SHA-256 digital certificates and the first to offer the TrustCA Timestamping Authentication Service. Additionally, SAVYINT provides Public Digital Signature Authentication Services and QTSP Trust Services for digital signatures and electronic seals, ensuring compliance with the first QTSP Remote Signing model in Vietnam. SAVYINT implements eContract solution for GHTK rmployees: Entire contract signing process is conducted online via GHTK’s driver mobile app . Drivers can complete labor contracts, appendices, and commitments with GHTK before starting their work. They can also sign necessary documents with the company anytime, anywhere, without having to visit an office or transaction counter. Successfully signing 20,000 contracts and documents per month, streamlining the onboarding process By leveraging SAVYINT’s eContract, GHTK successfully signs up to 20,000 documents per month for its drivers, including labor contracts and related agreements, ensuring legal compliance, security, and the rights of all parties involved. The onboarding process for drivers has become faster and more convenient, allowing completion at any GHTK service point nationwide. Additionally, GHTK has saved billions of VND in printing and contract storage costs while improving operational efficiency through the digitization of contract signing and document management processes.
VCBS utilizes SAVYINT eContract for thousands of individual customers opening securities accounts
By leveraging SAVYINT eContract, Vietcombank Securities Company (VCBS) has successfully enabled individual customers to open securities accounts quickly and securely through an electronic Know Your Customer (eKYC) process. This solution ensures high legal compliance and security standards, eliminating the need for customers to visit physical transaction offices. Overview Industry: Finance – Banking Project: Providing the eContract solution for individual customers opening securities accounts at VCBS Timeline: 2023 – 2024 VCBS and the challenge of digitalizing the electronic contract signing process VCBS is a wholly-owned subsidiary of Vietcombank, with 23 years of establishment and operations in the market. Leveraging the prestige, brand reputation, capital resources, and extensive network of Vietcombank, VCBS has developed a wide range of integrated financial services, including securities brokerage and corporate financial advisory. In recent years, VCBS has aimed to expand its customer reach nationwide, covering all provinces and localities, without requiring in-person transactions at physical branches. At the same time, the electronic contract signing process must ensure legal compliance, security, and high reliability, optimizing transaction workflows and enhancing customer experience. Addressing this challenge is essential for VCBS to successfully digitalize its contract signing processes and customer interactions in a fast and efficient manner. SAVYINT – A leading expert in digital signing and electronic storage in Vietnam SAVYINT has consistently ranked among the Top 10 cybersecurity and information security enterprises in Vietnam for many years. Beyond providing Public Digital Signature Certification Services under the TrustCA brand, SAVYINT also offers Timestamping Services (SAVYINT Timestamp) and Qualified Trust Service Provider (QTSP) solutions for digital signatures and electronic seals. Notably, SAVYINT is the only provider in Vietnam offering a QTSP Remote Signing solution. SAVYINT deployed the eContract solution for VCBS’s individual customers: Investors can easily sign electronic contracts online via the VCB Digital mobile application without the need to visit a physical branch. Successful expansion of VCBS’s individual investor reach By leveraging SAVYINT eContract, VCBS successfully reaches 5,000 – 6,000 individual investors per month looking to open accounts. Additionally, nearly 2,000 new accounts are successfully activated for investors to start trading. As a result, VCBS can rapidly enhance operational efficiency, seamlessly meet customer demands, and ensure high legal compliance and security in all transactions.
SAVYINT collaborates with Agribank to build a PKI system, an electronic signature authentication gateway, a centralized digital signature, and migrate 6,000 user data keys
Agribank – One of the largest banks in Vietnam, partnered with SAVIYNT, a trusted expert in PKI, to successfully upgrade and transform its CA system. Additionally, nearly 6,000 user data keys were migrated, enabling Agribank to optimize digital certificate management while meeting the stringent security standards of the banking industry. Overview Industry: Finance – Banking Project: Providing an electronic signature authentication gateway and digital signature solution for Agribank Timeline: 2020 – 2021 Agribank and the challenge of upgrading the CA System Established in 1988, the Vietnam Bank for Agriculture and Rural Development (Agribank) is the largest bank in Vietnam in terms of operational network, with nearly 2,400 branches and transaction offices nationwide. Agribank plays a crucial role in economic development, particularly in the agricultural and rural sectors, while also supporting businesses. In recent years, Agribank has been actively enhancing its products and solutions by integrating advanced information technology, proactively adopting Industry 4.0 solutions to develop new services, expand convenience, and improve the quality of e-Banking services. The bank has also collaborated with fintech companies through strategic partnerships to develop electronic wallets, payment collection and disbursement services, and facilitate cashless transactions. At the same time, Agribank has focused on building and improving solutions to enhance the processing capacity of its core banking system. The bank has set an IT development strategy for the 2021-2025 period, aiming to develop digital products and distribution channels while ensuring the security and safety of its IT infrastructure. To align with this strategy, Agribank has long made well-structured investments in its internal Certification Authority (CA) system. This system is responsible for managing digital certificates and is implemented to ensure the security and confidentiality of electronic transactions and internal operations. It provides essential functions such as issuing, managing, and revoking digital certificates for applications and users within Agribank. Implementing an internal CA system has enabled Agribank to enhance information security, ensuring data integrity and authentication in electronic transactions while meeting stringent cybersecurity requirements in the banking sector. Since 2010, Agribank had been using VeriSign’s CA, which later became part of DigiCert. After a decade, in 2020, Agribank needed to upgrade and transition to the latest recommended version to maintain system reliability. Additionally, the bank had to migrate cryptographic keys to a new Hardware Security Module (HSM), as the previous device had been discontinued and was no longer supported. SAVYINT – A leading PKI deployment partner in Vietnam SAVYINT is a specialist in digital signatures and electronic storage, consistently ranked among the Top 10 cybersecurity and information security enterprises in Vietnam for many years. Beyond providing Public Digital Signature Certification Services, SAVYINT also offers Timestamping Services (SAVYINT Timestamp) and Qualified Trust Service Provider (QTSP) solutions for digital signatures and electronic seals. Notably, SAVYINT is the only provider in Vietnam offering a QTSP Remote Signing solution. As a reputable Digicert partner with extensive experience in PKI deployment for the financial and banking sector, SAVYINT implemented a comprehensive solution to support Agribank, including: Successful CA system upgrade and user key migration for Agribank After extensive research and implementation, SAVYINT successfully ensured the CA system upgrade for Agribank, meeting the required timeline and quality standards. The electronic signature authentication gateway and digital signature system fully complied with both international and Vietnamese standards for digital signatures and electronic authentication, while also adhering to the banking sector’s regulations on electronic transactions and cashless payments. Additionally, SAVYINT successfully migrated nearly 6,000 user keys from the outdated Safenet G5 USB tokens to the new HSM S700 system. The solution was also seamlessly integrated with Agribank’s e-Banking CMS, and IPCAS systems. With its deep expertise and exceptional deployment capabilities, SAVYINT earned Agribank’s trust and continued to provide the WebRA software for digital certificate issuance management. This solution enables administrators to automate digital certificate (CTS) issuance, as well as efficiently manage certificate renewal and revocation.